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julia.r: hold on please

julia.r: Welcome to WebHostingBuzz live chat support. What can I do for you?

dan: I am looking at your web hosting packages, how are you able to offer 400GB diskspace and 10TB of transfer for just £2.49?

julia.r: the thing is that this is a budget plan and it is hosted on a shared server

julia.r: usually there are up to 100 clients are hosted on one shared server

julia.r: also though this plan offers you high disk quota and traffic

julia.r: you will not be able to use it as file storage according to our policy

julia.r: on all budget plans streaming is not allowed

dan: So basically your offering something no one can actually use.

julia.r: that’s why the price is not high

julia.r: no, you understood me in a wrong way

julia.r: let me explain

dan: The only possible way a user can utilise 400GB of diskspace and 10TB of transfer if if they have a very popular and very large website. Firstly the server can’t handle a popular site, because as you said its a shared server with only dual core and up to 100 other users.

dan: No to mention that it would be damn hard to push 10TB to 1 account on a server with 100 other users on probably a 100Mbit or at most 1Gbit connection.

julia.r: you see, this plan is designed for hosting small and not heavy sites.

dan: So, you are offering a large amount of resources when it is impossible to use those resources?…

julia.r: why the site hosted on a shared server cannot be popular ?

dan: Well the server itself has other limitations, such as CPU and RAM.

dan: It would be very hard for a dedicated client with 1 website on the server to be able to comfortably use 10TB and 400GB without the server crashing because it couldn’t cope.

dan: Hence my point that a user trying to use the full package when coupled with other users being on the server is an impossibility.

julia.r: the thing is that 90% or more of your content on your website must be linked from an HTML or similarly coded web page where all content is freely available to the public

dan: So if a user was to put up a website, which hosted 100′s of thousands of images, all of them high res and each one could be viewed via the website, and the website got even 1000 hits a day.. Your shared package could handle that?

julia.r: you are absolutely right. the server resources are not limited that’s why we have certain limits for websites hosted on a shared servers. Please have a look:http://www.webhostingbuzz.co.uk/acceptable-use-policy.php

dan: Right ok, but you see this brings me back to the point about it being impossible for a user to actually use the resources you are offering… So you are grossly overselling something which you can not realisticly provide.

julia.r: i disk space and bandwidth are not the only features a client should consider choosing a hosting plan for his/her site

julia.r: it is necessary to take into account how many server resources it will take

julia.r: it depends on what applications a client are going to host

julia.r: some scripts are very heavy and they consume to much CPU

julia.r: as for the price

julia.r: market conditions are changing all the time, competition can become more fierce and as a result the company needs to stay competitive

julia.r: I cannot tell you why the price is so because management staff set the prices for the products not the support team

dan: Ok, thanks a lot.

julia.r: Also the financial situation in the company is improving so we can afford to decrease the price and as a result to attract more customers

julia.r: you are welcome

I have to admit it is fun hearing some of the excuses, but at the same time very worrying… It’s simple. Don’t offer what you can not reasonably reply. To do so is lying… and who can trust a liar?

Don’t trust ‘em, don’t deal with them. As they say “if it sounds to good to be true, it probably is.”

The host in question here is Webhostingbuzz.co.uk overselling to eye watering amounts…

Okay, so my online business, XDnet, is currently running a great promotion, 25% off any shared package, and the best bit is this isn’t a “introductory” offer, you get the discount for the life of the product contract.